Terms of service

These terms apply to your use of the HeatHug online store and to every order you place with us. By using our website or placing an order, you agree to these terms. Please read them carefully.

1. About us

This website is operated by HeatHug. In these terms, "we", "us" and "our" refer to HeatHug, and "you" refers to anyone who visits the website or buys from us. You can reach us at any time through our contact page.

2. Using our store

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
You agree not to use the website for any unlawful purpose or to interfere with how it works.
We may refuse service, cancel orders or close accounts at our discretion, for example in cases of suspected fraud.

3. Products

We do our best to describe and show our products accurately. Colors and sizes may look slightly different on your screen.
Our products are designed for everyday comfort and relaxation. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition.
Always read and follow the instructions included with your product. If you are pregnant or have a medical condition, check with your doctor before use.

4. Prices and payment

All prices are shown in US dollars (USD).
We may change prices at any time. The price you pay is the price shown at checkout when you place your order.
If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full.
Payments are processed securely by our payment providers. We do not store your full card details.

5. Orders

After you place an order, you will receive an order confirmation email. This confirms that we received your order, not that it has been accepted.
We may limit or cancel quantities purchased per person or per order.

6. Shipping

We ship to addresses within the United States. Delivery times and other details are described in our Shipping policy.

7. Returns and refunds

Returns, refunds and our optional Worry-Free Returns and Delivery Protection add-ons are described in our Return and refund policy.

8. Optional add-ons

Worry-Free Returns and Delivery Protection are optional services that you can add to an item at checkout. Each add-on applies only to the item it was added for and is described in our Return and refund policy.

9. Intellectual property

All content on this website, including text, images, graphics and our logo, belongs to HeatHug or our content providers and may not be copied or used without our permission.

10. Limitation of liability

To the fullest extent permitted by law, HeatHug is not liable for any indirect, incidental or consequential loss arising from your use of the website or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under applicable consumer protection law.

11. Privacy

How we collect and use your personal information is described in our Privacy policy.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

13. Contact

If you have any questions about these terms, please get in touch through our contact page.